COVID-19 Updated Policies & Procedures May 1, 2020

In an effort to continue to support the health and safety of our clientele and their family members, as well as our staff members and the community as a whole, Lighthouse Family Center is taking precautions to assist in preventing the spread of COVID-19 by implementing social distancing whenever possible, increasing our cleaning efforts, and monitoring the information that is disseminated daily by the Ohio Department of Public Health and by the office of Governor DeWine.

Effective May 1, 2020, Lighthouse Family Center is implementing the following procedures:

  1. Telehealth appointments will continue to be offered when appropriate.

  2. Face-to-face sessions will be offered to clients that are unable to participate via Telehealth, but offices will be arranged to respect social distancing guidelines.

  3. Face-to-face sessions will also be offered to clients with Court-involved cases and to clients who have been referred to Lighthouse for specialized assessments
  4. If you or any members of your household have experienced illness that includes a cough or a fever in the past two weeks, you must reschedule your appointment.

  5. If you or any members of your household have been exposed to someone with a confirmed diagnosis of COVID-19, you must reschedule your appointment.

  6. Only THE CLIENT AND OF THE CLIENT’S CAREGIVERS should enter the buildings of any Lighthouse offices. No siblings should attend the client’s appointment.

  7. If a client or his/her caregiver appears ill in anyway upon arriving to Lighthouse Family Center, we reserve the right to cancel and reschedule the session.

  8. If you arrive early for your session, please wait in your car until the start time of your session.

  9. Caregivers should return to their cars while sessions are taking place to decrease the number of individuals waiting in our lobby.

  10. Hand sanitizer stations will be set up at the entrance of all Lighthouse offices. Please utilize the hand sanitizer provided at the start and the end of the appointment.

  11. Clients and caregivers should wear masks to their appointments to protect themselves and others. If you or your child does not have a mask, one will be offered to you.

  12. Lighthouse clinicians will disinfect their offices before and after each session.

  13. Please call Lighthouse Family Center on the day of your appointment to ensure that our offices are still open since this health crisis is evolving quickly and new policies are being implemented by the State and the Health Department with little warning. Each day, our phone message will reflect whether our office is open.

We thank you for your patience and understanding as we make every effort to serve you and your family in the safest way possible.

At Lighthouse Family Center, Ltd., it is our mission to provide trauma-informed, strength-based mental health treatment and assessment services  to children and families in a welcoming and compassionate environment. We emphasize the importance of creating a safe space that encourages a client’s ability to rebuild a sense of control and empowerment while promoting the importance of self-care.

Lighthouse Family Center, Ltd. strives to assist children and families in their journey toward recovery from emotional and psychological challenges in their lives.   We believe that emotionally strong families are the key in helping its members overcome conflict and struggles. As such, Lighthouse Family Center, Ltd. clinicians encourage and facilitate opportunities for families to work together toward achieving overall well-being while valuing diversity and welcoming individuals from all ethnic, racial, religious, sexual orientation, gender identification, and socio-economic backgrounds. 

Summit County Office
4526 Stow Rd.
Ste. #A
  Stow, Ohio 44224
Main Campus  
2416 Whipple Ave. NW
Canton, Ohio 44708
The Children’s Network
 213 Market Ave. N
Ste. #200
Canton, Ohio 44702  
  Key Bank Building
145 North Chestnut
ste. #203     
Ravenna, Ohio 44266hio 44224